Important update regarding dental care recommencing (Updated 18/06/2020)
We have been monitoring the situation with Coronavirus on a daily basis, and we have implemented several physical and operational changes to our practice during the lockdown in anticipation of the changes that may have been required when care could recommence.
Dental Care Resumes From 8th June 2020
Following the governments’ announcement that practices may open from 8th June 2020, from a financial point of view and our desire to provide care as soon as possible, it is tempting to open quickly. However, we want to ensure that our high standards are maintained, and whilst this will mean a short delay to us re-opening, we want to make sure we have gone over and above what is required and looked at every tiny detail to ensure your and our teams safety.
Re-writing the book
We have read every bit of guidance and research we can find on Coronavirus (Covid-19) and have brought this together into a completely re-written Standard Operating Procedure (SOP) totalling nearly 90 pages. As you can imagine it has taken some time to do this and to re-train our team to ensure a safe and smooth re-opening. It has been very much like opening a practice from scratch, having to reconsider every detail. We have then trialled this extensively and made some minor changes to the SOP following feedback.
Your safety comes first
We have installed various bio-secure measures to ensure your and our teams safety so you will notice some changes when you visit us, but feedback so far has been very positive, and we’ll run through all of this with you before your visit. Sadly there will be some increased costs, which we hope will be temporary, but some of which we will have to pass on to patients, as we have seen a massive increase in operating and PPE costs with some items going up by 1139%. However, if you are a registered patient with us and had an appointment booked for treatment prior to the lockdown which we had to cancel, we will honour the costs
We are now beginning to schedule appointments for patients and will be in touch
As we re-commence are we will be aiming to prioritize appointments in the following order, but will take individual circumstances into account:
1. Registered patients with a problem who have been in touch during the lockdown.
2. Registered patients who are mid treatment who need an appointment to finish treatment.
3. Patients who have had a problem during the lockdown who are referred to us by other practitioners for root canal treatment and implant consultations .
2. Registered patients for routine care.
3. Non registered patients who have contacted us during the lockdown who we have triaged through our online triage portal.
4. Non registered patients or all other care.
As we will be unable to see as many patients per hour demand for appointments will be high, and we will be extending our clinical opening hours, so please be patient if you have not heard from us, we will be in touch to book you an appointment.
Initially our phone lines will be open from 08:00 to 17:30 Monday to Friday, but we are prioritizing e-mail communications, as it allows us to deal with larger numbers of enquiries and keeps our phone lines free for our team to call patients. You will still however be able to leave a message if we can’t answer your call and a member of the team will get back to you as soon as possible. If possible please e-mail us, just click on the e-mail address at the top of this page.
A message from our practice principal Dr Maurice Sims
GDC No. 8555
Coronavirus (COVID-19)- Information for our patients and referring practitioners
The situation with Coronavirus in the UK is unprecedented and is providing us with one of the greatest challenges of our lifetime, It has and will continue to pose fresh problems at every turn and at every level. We are committed to doing whatever we can to help our patients, those referred to us and to support our community, whilst maintaining the safety of our team and observing current guidelines. We are now once again accepting referrals for more specialized care including implants, root fillings and prosthetics (dentures).
Current patients with appointments
If you have an appointment with us in the near future that has not been cancelled and may be affected by the temporary changes to our services, please bear with us whilst we keep this under constant review and will be in touch as soon as possible if it requires alteration. If your phone number or e-mail address has changed, please let us know asap to ensure we are able to communicate with you.
Emergency care and advice for registered patients is available through our normal channels. For non-emergency care and advice we would ask that registered patients drop an e-mail to our reception team who will triage this and pass this onto our clinical team to get in touch as soon as possible if required, often within an hour or so and generally within the same day on working days.
If you are a referring practitioner who normally refers patients to us for more advanced care such as complex root canal treatment, dental implants or dental prosthetics, we are now once again accepting referrals. Referrals can be sent through our website as usual by clicking here. If you need advice regarding a patient please get in touch.
Non registered patients
If you are not a registered patient with us we will do our best to help you, but at the moment our priority is now re-opening for our registered patients and those who we have helped with dental problems during the lockdown. We would be delighted to welcome you to our practice, just drop us a line with more information about the problems you have or the services you are interested in.
If you’re a denture wearer we understand that a broken denture can mean difficulty eating and speaking. With our on-site laboratory we can repair most dentures the same day in as little as 2 hours. Just visit denturerepairsdirect.co.uk to arrange a repair